Privacy Policy

Effective Date: 11 July 2025

At Adaora, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, create an account, or subscribe to our communications.

1. Information We Collect

We may collect the following types of information:

Personal information: such as your name, email address, phone number, shipping address, billing address, and payment-related details when you place an order or subscribe to our communications.
Order information: including the products you purchase, delivery details, and any customer service enquiries linked to your order.
Usage data: including your browser type, IP address, pages visited, device information, and how you interact with our website.
Cookies: used to improve your experience, support website functionality, and help us understand how visitors use our website.

2. How We Use Your Information

We use your information to:

Process and fulfil your orders
Deliver products to you
Communicate with you about your purchase, account, or subscription
Send newsletters, promotions, and updates where you have given consent
Improve our website, products, services, and customer experience
Respond to enquiries and provide customer support
Comply with legal, tax, accounting, and regulatory obligations

3. Sharing Your Information

We do not sell or rent your personal data.

However, we may share your information with trusted third parties where necessary to operate our business and provide our services. These may include:

Payment providers: to process payments securely
Delivery partners: to fulfil and deliver your orders
Email marketing platforms: such as MailerLite, where you have subscribed to our updates
Website, analytics, and hosting providers: to support the running and improvement of our website
Legal authorities: where required by law or to protect our legal rights

4. Your Rights

You have rights over your personal data. These may include the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal data, where applicable
Withdraw consent for marketing communications at any time
Request a copy of the information we hold about you
Object to or restrict certain types of data processing

To exercise your rights, please contact us at: info@wearadaora.com.

5. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These steps may include using secure platforms, SSL encryption, password-protected systems, and limiting access to personal data only where necessary.

6. Cookies

We use cookies to enhance your browsing experience, support website functionality, analyse website traffic, and improve our services.

You can adjust your browser settings to decline or disable cookies. However, some parts of the website may not function properly if cookies are disabled.

7. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may use your email address to send you updates about new arrivals, promotions, styling ideas, events, and other Adaora news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at info@wearadaora.com.

8. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or policies of those third-party websites. Please review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us at:

Email: info@wearadaora.com